Asociación para la Autorregulación de la Comunicación Comercial (Autocontrol)

Mail address

C/ Velázquez 94, 2º Derecha
28006 Madrid

Spain

Telephone: +34 91 309 66 37

Fax: +34 91 402 98 24

E-mail: autocontrol(at)autocontrol.es  

Website: www.autocontrol.es

Website language: Spanish

Main Contact: Ms Charo Fernandez

Cross-Border Complaints Contact: Mr Francisco Pérez Bes

Date of establishment: 1995

 

Code

The Code of Advertising Practice applies to all traditional media.

Complaints handling

Autocontrol handles complaints submitted by members and nonmembers (competitors, consumers, consumer associations and statutory bodies) about advertisements alleged not to comply with the Code. Complaints must be addressed in writing to Autocontrol, or filed using the on-line complaints form available on the Autocontrol website, stating the grounds for the complaint, with as much information as possible and, if possible, a copy of the advertisement.

Copy advice/pre-clearance

Three types of advice are available from the Autocontrol Secretariat. Firstly, Autocontrol members may request informal legal advice on general issues concerning advertising. Secondly, the Secretariat will provide advertisers and agencies with written advice on a proposed advertisement and any revisions needed to bring it into compliance with the Code and relevant legislation. It is available free of charge to Autocontrol members, while a fee is charged to nonmembers. Finally, the Secretariat will provide advertisers, agencies or the media with a detailed written opinion, either on a specific advertising proposal, or on a legal or ethical issue regarding advertising. A fee is charged for this service (Autocontrol members pay less than nonmembers).

Publications

Autocontrol - annual review 2009 [Pdf, 654Kb]

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