Complaining about advertising content
It could be that you came across an ad that promises low rates but after clicking through it becomes clear the product is much more expensive than you were initially led to believe. Or you came across an ad that you found offensive or distasteful. In either case you can complain to your national self-regulatory organisation, something that is real easy to do as most will have an online complaints form. If not, you can send your complaint either by email, post or fax.
Do you have a complaint regarding advertising content?
Contact your local organisation via our clickable maps.
Contact data of organisations in EASA membership in Europe
Contact data of organisations in EASA membership worldwide
In most countries it is free to file a complaint. In terms of time, self-regulatory organisations try to resolve complaints as quickly as possible but also have a duty to ensure that the investigations and decisions are thorough and robust. With a European procedure average of three weeks, this sure is a lot quicker than a court case.
Before sending in a complaint, please see our guidelines on how to complain
You don't know who to address your complaint to? Then fill out the EASA online complaint form - we will forward your complaint to the right recipient.
EASA online complaint form