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Report No. 30 – January to April 2004

This report contains details of 36 Cross-Border Complaints cases handled by the EASA’s Cross-Border Complaint System and closed during the period January - April 2004.  35 of these cases relate to allegations of Misleadingness, and one to Unsolicited Advertising. The media concerned are Direct Mail (33 cases), Internet (2 cases), and Fax (1 case).

Case AdvertiserID Medium Consumer Origin Origin Complaint OutCome
0947 European Weight Loss Centre DM UK NL

M

 Complaint Upheld
0971 Bureau International d'Attribution de Gains DM F CH

M

 Case Transferred to Appropriate Authority
0987 123 Tip DM UK NL M Complaint Upheld
0992 La Centrale des Gains DM F NL M Complaint Upheld
0994 FWC Lottery DM IRL NL M Complaint Upheld
0998, 1038, 1041-45, 1053-54, 1216-17 Laboratoires La Roque DM UK, F CH

M

 Case Transferred to Appropriate Authority
1001, 1231 El Gordo DM UK E M Case Transferred to Appropriate Authority
1002 Intercable Verlag DM I CH

M

Complaint Not Upheld
1022 United Telecom Trust DM Malta Licht. M Case Transferred to Appropriate Authority
1023 Datex INT E D M Complaint not upheld
1032 European Lottery Guild DM UK NL M Complaint Not Upheld
1037 Speed Work GmbH INT UK D M Complaint Not Pursued
1219-24 Herbal Swiss Institute Research DM UK NL M Complaint Upheld
1227 Capital Leon S.A./T.C.I. DM UK CH M Case Transferred to Appropriate Authority
1235 Luna - Tenor Arvic DM UK CH M Case Transferred to Appropriate Authority
1259, 1263 Direct Mail Diffusion SA DM UK CH M Case Transferred to Appropriate Authority
1260 Bureau International d'Attribution de Gains DM F CH M Case Transferred to Appropriate Authority
1261-62 Senora Diaz DM UK CH M Case Transferred to Appropriate Authority
1029 Microfix NV Fax B NL Unsolicitied Complaint Solved