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Report No. 34 – May to August 2005

This report contains details of 11 Cross-Border Complaints cases handled by the EASA’s Cross-Border Complaint System and closed during the period May to August 2005. 8 of these cases relate to allegations of misleadingness, 2 to issues of offence and 1 to unsolicited mailing. The media concerned are Direct Mail (8 cases), brochure (1 case) and magazine (2 cases).

Case	AdvertiserID	Medium	Consumer Origin	Origin	Complaint	OutCome
1406	Best of	DM	UK	NL	M	Complaint Upheld in Part
1559	Institut de Recherches en Therapies Naturelles	DM	F	CH	M	Complaint Transferred to Appropriate Authority
1560	TVV Tele Verzeichnis Verlag GmbH	DM	IRL	D	M	Complaint Transferred to Appropriate Authority
1562	Symantec Internet Services	INT	IRL	UK	M	Complaint Not Pursued
1578	Anclafix	BR	D	E	M	Complaint Upheld
1579-80	Nova Channel AG	DM	UK, FIN	CH	M	Complaint Transferred to Appropriate Authority
1582	European City Guide	DM	UK	E	M	Complaint Transferred to Appropriate Authority
1565	STB Inc	DM	UK	E	UM	Complaint Upheld
1576	Aquata	PR	D	UK	OFF	Complaint Not Pursued
1577	Calvin Klein	PR	UK	E	OFF	Complaint Not Upheld