Cross-Border Complaint FAQ What is a Cross-Border Complaint ? What is a practical example of a Cross-Border Complaint ? How is the Alliance Involved ? What is the real role of the EASA Secretariat ? How many Cross-Border Complaints has the EASA dealt with ? Do consumers always know that they are making a CBC ? How will the SRO decide that the complaint is genuine or not ? What do consumers normally complain about ? How can the Complaints rulings be enforced ? Is the help of other organisations enlisted when investigating complaints ? What are the advantages of the cross-border system ? Are details of the Cross-Border complaint cases published?