EASA Online Complaints


Making a complaint

  • If you wish to complain about an advertisement which appeared in the country where you live, you should address your complaint to the self-regulatory body (SRO) in your country of residence, enclosing full details of the advertisement and where and when you saw or heard it. The SRO will ensure that your complaint is dealt with as promptly as possible. Complaints from consumers are handled free of charge.

  • If your complaint is about an advertisement which appeared in media originating in a country other than the one where you live, it will be treated as a Cross-Border complaint (CBC) and your national SRO will forward it to the SRO in the country of origin. Cross-border complaints from consumers are also handled free of charge.

In both cases detailed above your complaint should be first directed to your local SRO. Your can identify your SRO by selecting your country from the box below.



If your SRO does not yet accept complaints online, if no SRO yet exists in your country, or if you are uncertain about which SRO is your national one, you can use the EASA Online Complaints Form below.




EASA Online Complaints Form

Use this form ONLY if your national SRO does not accept complaints online, if you live in a country where no SRO exists or if you are uncertain about which SRO is your national one.

If, for any of the above reasons, you need to use this form, please complete it and click on the SUBMIT button at the bottom. The contents of the form will then be sent to EASA. Should you want to send attachments, please send them by normal mail to EASA and mention your name as a reference to the form you just submitted. (click here for the address of EASA). We will forward your complaint to the appropriate SRO and let you know which SRO is dealing with your complaint.

Anonymous complaints cannot be accepted : you must complete the details about yourself in section 1 below which are indicated as required. Please go to the EASA Privacy Statement for details of protection of the data you provide. Remember that the more information you give us about the advertisement, the more easily and quickly we can process your complaint.



1. Complainant details
Name :
Title :
Street : 
read our privacy statement
Post Code : 
City : 
Country :  Other :
e-mail address : 
 
2. Advertisement details
Name of product/service advertised : 
Name of advertiser [if known] : 
Address of advertiser [if known] : 
Media in which advertisement appeared:  Other :
[For Press, TV or Radio] Name of publication/station:
[For Press] Date of publication:
[For TV or Radio] Date and approximate time of transmission:
[For Internet] Website address/ Service provider/Date consulted
 
3. Complaint details
Type of complaint: Other :
Please explain the reasons for your complaint:
Have you already undertaken any action?
What action have you taken?
Results of your action:
   
4. Attachments

Please attach a copy of the advertisement or a screen print out of site. If you cannot do this, please ensure that you have provided as much detail as possible about the advertisement, to enable us to identify it.


Thank you for your complaint. We will confirm receipt and tell you which SRO is dealing with it.