Complaints Statistics 2001
This section contains general statistics with regard to cross-border cases
handled under the cross-border complaints mechanism coordinated by the Alliance
among its SRO members. Detailed breakdowns of the figures are provided at the
beginning of each cross-border complaints report. For more details please go to
the Cross-border complaints reports section.
Annual Cross-Border Complaint Statistics
Source: EASA March 2002
|
|
'93 |
'94 |
'95 |
'96 |
'97 |
'98 |
'99 |
'00 |
'01 |
'93 - '01 |
|
Cross-border complaints |
22 |
17 |
45 |
45 |
25 |
38 |
75 |
115 | 202 |
584 |
|
Information Exchange |
8 |
5 |
9 |
8 |
10 |
2 |
5 |
5 |
16 |
68 |
|
Total |
30 |
22 |
54 |
53 |
35 |
40 |
80 |
120 |
218 |
652 |
Cross-Border Complaint Statistics 2001
Source: EASA March 2002
|
|
Jan-Apr 2001 |
May-Aug 2001 |
Sep-Dec 2001 CBC report 23 |
2001 |
|
Cross-border complaints |
22 |
83 |
97 |
202 |
|
Information Exchange |
4 |
0 |
12 |
16 |
|
Total |
26 |
83 |
109 |
218 |
Complaints received in 2001 sorted by Type of
complaint
Source: EASA March 2002
|
|
Misleading |
Unsolicited Mail |
Offensive |
Plagiarism |
Non-Fulfilment |
Illegal |
Total |
| Jan-April |
18 |
4 |
3 |
0 |
1 |
0 |
26 |
| May-August |
56 |
14 |
6 |
0 |
6 |
1 |
83 |
| Sep-Dec |
66 |
32 |
4 |
3 |
3 |
1 |
109 |
| Total |
140 |
50 |
13 |
3 |
10 |
2 |
218 |
Complaints received in 2001 sorted by Medium
type
Source: EASA March 2002
|
|
Direct Mail | Press | Internet | Television | Poster | Other | Total |
| Jan-April |
16 |
8 |
0 |
2 |
0 |
0 |
26 |
| May-August |
77 |
3 |
1 |
2 |
0 |
0 |
83 |
| Sep-Dec |
93 |
5 |
7 |
1 |
1 |
2 |
109 |
| Total |
186 |
16 |
8 |
5 |
1 |
2 |
218 |
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