This section contains general statistics with regard to cross-border cases handled under the cross-border complaints mechanism coordinated by the Alliance among its SRO members. Detailed breakdowns of the figures are provided at the beginning of each cross-border complaints report. For more details please go to the Cross-border complaints reports section.
Annual Cross-Border Complaint Statistics
Source: EASA September 2002
|
|
'93 |
'94 |
'95 |
'96 |
'97 |
'98 |
'99 |
'00 |
'01 |
'02 |
'93 - '02 |
|
Cross-border complaints |
22 |
17 |
45 |
45 |
25 |
38 |
75 |
115 | 202 | 195 |
779 |
|
Information Exchange |
8 |
5 |
9 |
8 |
10 |
2 |
5 |
5 |
16 |
3 |
71 |
|
Total |
30 |
22 |
54 |
53 |
35 |
40 |
80 |
120 |
218 |
198 | 850 |
Cross-Border Complaint Statistics 2002
Source: EASA September 2002
|
|
Jan-Apr 2002 |
May-Aug 2002 |
Sep-Dec 2002 CBC report 26 |
2002 |
|
Cross-border complaints |
44 |
30 |
121 |
195 |
|
Information Exchange |
3 |
0 |
0 |
3 |
|
Total |
47 |
30 |
121 |
198 |
Complaints received in 2002 sorted by Type of
complaint
Source: EASA March 2002
|
|
Misleading |
Unsolicited Mail |
Offensive |
Plagiarism |
Non-Fulfilment |
Illegal |
Total |
| Jan-April |
37 |
4 |
4 |
0 |
2 |
0 |
47 |
| May-August |
26 |
0 |
3 |
0 |
1 |
0 |
30 |
| Sep-Dec |
106 |
2 |
4 |
2 |
3 |
1 |
122 |
| Total |
169 |
6 |
11 |
2 |
6 |
1 |
198 |
Complaints received in 2002 sorted by Medium
type
Source: EASA September 2002
|
|
Direct Mail | Press | Internet | Television | Poster | Other | Total |
| Jan-April |
40 |
3 |
0 |
3 |
0 |
1 |
47 |
| May-August |
24 |
2 |
2 |
2 |
0 |
0 |
30 |
| Sep-Dec |
109 |
3 |
1 |
2 |
0 |
3 |
118 |
| Total |
173 |
8 |
3 |
7 |
0 |
4 |
195 |
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