This section contains general statistics with regard to cross-border cases handled under the cross-border complaints mechanism coordinated by the EASA among its SRO members. Detailed breakdowns of the figures are provided at the beginning of each cross-border complaints report. For more details please go to the Cross-border complaints reports section.
Annual Cross-Border Complaint Statistics
Source: EASA May 2004
|
|
'93 |
'94 |
'95 |
'96 |
'97 |
'98 |
'99 |
'00 |
'01 |
'02 | '03 |
'93 - '03 |
|
Cross-border complaints |
22 |
17 |
45 |
45 |
25 |
38 |
75 |
115 | 202 | 195 | 259 |
1038 |
|
Information Exchange |
8 |
5 |
9 |
8 |
10 |
2 |
5 |
5 |
16 |
3 | 1 |
72 |
|
Total |
30 |
22 |
54 |
53 |
35 |
40 |
80 |
120 |
218 |
198 | 260 | 1110 |
Cross-Border Complaint Statistics 2003
Source: EASA May 2004
|
|
Jan-Apr 2003 |
May-Aug 2003 |
Sep-Dec 2003 CBC report 29 |
2003 |
|
Cross-border complaints |
39 |
36 |
184 |
259 |
|
Information Exchange |
1 |
0 |
0 |
1 |
|
Total |
40 |
36 |
184 |
260 |
Complaints received in 2003 sorted by Type of
complaint
Source: EASA May 2004
|
|
Misleading |
Unsolicited Mail |
Offensive |
Plagiarism |
Non-Fulfilment |
Illegal |
Total |
| Jan-April |
33 |
0 |
7 |
0 | 0 | 0 | 40 |
| May-August | 27 | 0 | 8 | 0 | 0 | 1 | 36 |
| Sep-Dec | 178 | 0 | 5 | 0 | 1 | 0 | 184 |
| Total | 238 | 0 | 19 | 0 | 1 | 1 | 260 |
Complaints received in 2003 sorted by Medium
type
Source: EASA May 2004
|
|
Direct Mail | Press | Internet | Television | Poster | Other | Total |
| Jan-April |
34 |
6 |
0 |
0 |
0 |
0 |
40 |
| May-August |
31 |
4 |
0 |
0 |
0 |
1 |
36 |
| Sep-Dec |
178 |
3 |
2 |
0 |
0 |
1 |
184 |
| Total |
243 |
13 |
2 |
0 |
0 |
2 |
260 |
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