Advertising Standards Canada
Les Normes Canadiennes de la Publicité

175 Bloor Street East, South Tower, Suite 1801, ON M4W 3R8 Toronto, Canada | 2015 Peel Street, Suite 915, Montreal, H3A 1T8 Quebec, Canada
Tel: +1 (416) 961 6311 | Fax: +1 (416) 961-7904
Email Website  |  

 

Complaints handling

  • ASC handles complaints from consumers and other interested parties
  • Fee:
    • Consumer complaints – Free
    • Special Interest Group complaints – Free (until further notice)
  • Complaints must be submitted via an online form or in writing
  • File a complaint (in English/in French)
  • View decisions (in English/in French)

 

Copy advice

  • Copy advice is available to all
  • Fee:
    • Members – Free
    • Non-members – CAD 250
  • Feedback is usually given within 24 hours

 

Pre-clearance

  • Ads must be pre-cleared by ASC Clearance Services in five regulated categories of advertising: alcohol, children, cosmetics, food and non-alcohol beverages, non-prescription drug and natural health product advertising to consumers
  • Fee: Charges vary depending on an advertising category, media and time delivery (ASC members pricing/Non-members pricing)
  • Feedback is usually given within 24 hours