Istituto dell’Autodisciplina Pubblicitaria
Institute for Advertising Self-Regulation

Via Larga 15, 20122 Milan, Italy
Tel: +39 2 58 30 49 41 | Fax: +39 2 58 30 37 17
Email Website 

 

Complaints handling

  • IAP handles complaints from consumers, competitors and other interested parties
  • Fee: 
    • Consumers – Free
    • Competitors – 3,500 (IAP members) and 4,000 (non-members)
  • Complaints must be submitted via an online form or in writing
  • File a complaint
  • View decisions

 

Copy advice

  • Copy advice is available to all
  • Fee:
    • Members – 900€ + VAT
    • Non-members – 1,000€ + VAT
  • Feedback is given within no more than 5 working days, with an average of 2-3 days

 

Pre-clearance

  • All press, radio and TV ads for non-prescription medicines need to be pre-cleared by IAP