What we do
EASA administers independent complaint resolution mechanisms to uphold voluntary industry commitments and promote transparency.
How it works
- EASA coordinates complaint mechanisms in partnership with national SROs to ensure consistent and impartial case handling.
- Expert panels from the SRO network assess complaints based on commitments.
- EASA oversees the process and ensures transparency, procedural fairness, and follow-up insights.
Key benefits
- Reinforces credibility of industry commitments
- Offers an independent route for public redress
- Ensures standards are enforced consistently
To learn more or request our services, please reach out to us at secretariat@easa-alliance.org
