2023 EASA Annual Cross-Border Complaints Report has been published!

29 July 2024

The 2023 EASA Annual Cross-Border Complaints Report has been published! How many cross-border complaints have been handled by EASA’s SROs in 2023? In which countries were the ads with the highest number of cross-border complaints created? Check out the report to find out!

Cross-border complaints (CBCs) are consumer or competitor complaints lodged against advertisements that appear in media or originate from advertisers based in a different country than that of the plaintiff. The EASA Secretariat coordinates these types of complaints through a system that has been in operation since 1992, set up in response to the creation of the European Single Market. SROs handle an average of around 236 complaints annually.

The publication is available on EASA’s website.