Asociación para la Autorregulación de la Comunicación Comercial (AUTOCONTROL)
Advertising Self-Regulation Association
C/ Príncipe de Vergara 109, planta 5a, 28002 Madrid, Spain
Tel: +34 91 309 66 37 | Fax: +34 91 402 98 24
Email | Website
- AUTOCONTROL handles complaints from consumers, competitors and other interested parties
- Consumer complaints – Free
- Competitor complaints – The fee varies on the ad spend and which category of business (advertisers, agencies, business associations, media)
- Complaints must be submitted via an online form or in writing
- File a complaint
- View decisions
- Copy advice is available to all
- Members – Free (up to the quota of queries). Current fees can be found on AUTOCONTROL’s website.
- Non-members – A fee is charged. Current fees can be found on AUTOCONTROL’s website.
- Feedback is usually given within 3 days (within 24 hours when requested by TV broadcasters)